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Retail Apprenticeship

This is a customer facing role within the After Sales department. You will gain a thorough knowledge of the workings of a prestige car dealership, initially gaining experience by working in all departments, covering all aspects and job roles at your dealership. You will then focus on the aftersales roles in more detail.

Typical duties will include:

  • Assess the customer’s needs and requirements, providing customers with specific information about all Mercedes-Benz products
  • Promote the benefits and unique selling points of Mercedes-Benz Cars, accessories and vehicle ownership
  • To provide a ‘hub’ for product knowledge, ensuring that product knowledge remains current and up to date
  • To deal with customer requirements for service and vehicle repairs in an efficient and courteous manner
  • To support and assist the Service Manager in all areas of customer handling, problem solving and delivery of Best Company to work for and Best Company to do business objectives
  • To support and assist the Service Manager in achievement of workshop productivity levels
  • To record vehicle details and service histories accurately and effectively, carry out customer follow ups in order to promote sales of labour, parts and fitted accessories

In all areas, you’ll be expected to deal with customer requirements in an efficient and courteous manner, ensuring customer requirements are fully understood and communicated in an effective manner to other members of staff to achieve a high standard of customer satisfaction.

You’ll ensure the highest standards of personal appearance and housekeeping within the dealership. You will of course, also make sure that any admin tasks are carried out accurately and in a timely manner. 

The Sytner Group pride themselves on providing outstanding levels of Customer Service, which is why the apprenticeship will lead to a Customer Service Practitioner Level 2 qualification.

Employer: Mercedes Benz Of Bedford - Mercedes-Benz

Wage: £250.00 (Weekly)

Closing Date: 26th Jul 2019

Possible Start Date: 12th Jul 2019

Expected Duration: 18 months



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